POUCH ORDERING & SAMPLES
Orders can be placed via email, signature pouch form or by phone (800-828-2163). We'll send an email confirmation before we proceed with any order.
If you are a new customer or just searching for a new look, we urge you to click on the
in the menu above. This will direct you to a worksheet (with helpful links!) that will help you build a Signature Pouch Program. Once you build your pouch, we'll send you a quote as well as a digital mock-up of your pouch.
Payment arrangements (by credit card, checks or cash) will confirm your order and manufacturing will commence. Our normal manufacturing lead time is between 30 and 45 days. Rush orders are available upon special request.
Because of the custom nature of our business, order cancellations must occur within 24 hours of order placement, otherwise, confirmed orders, whether by phone call or email, are considered final sales.
Some clients like to see samples before ordering, and we're happy to send them to you. In this case, click on the "QUOTES/SAMPLING" tab in the menu above. This will direct you to a worksheet (with helpful links!) that will help you build a Signature Pouch Program. Submit your form as a generic or custom sample* request. Once you submit your request, we will promptly email you back. Be sure to include your address!
*Generic Samples - all samples are generic in nature, and we'll probably not be able to satisfy every specific color combination (example: Shrimp Charisma with a black satin ribbon with gold stamping). Generally, we'll send you enough products to enable you to make a decision.
*Custom Samples - specific fabric, color, size, string and branded with your logo - are available at the cost of $175 each (99% of clients don't find this necessary). $100 of this is refundable if you ultimately place an order.
We encourage you to call us if you need help with this process 800-828-2163